BlueQ Blog

I really didn’t want to rant – at least not in the first few posts.

But son-of-a-brighten my day am I a bit ruffled.

The basis for my frustration is a certain office machine.  We’ve  all had trouble with the fax.  Or the copier.  Or the espresso maker.  So it’s not a strange concept to experience workplace frustration due to technology.  I must say sometimes it’s funny.  Have you witnessed a ‘mature’ co-worker struggling with an upgrade ?  They get so frustrated that the ‘little printy thing’ isn’t there any more.  Or that they suddenly ‘lost’ all their folders.  It is sort of gosh darned time consuming to re-teach these co-workers how to save a word document again.

What was that tangent about?  Back to my current frustration – ’cause this time, josepha di holier-than-thou, it’s all about me .

My frustration looks like this:

What's with those two white wedges ?

I first noticed this problem a month ago.  That’s right.  Back on October 14th to be precise-imitto.

I’m working with InDesign (CS3, v5.0.3) and printing to a Xerox Phaser 7760.  I spent some time researching the issue myself – turns out I’m not quite alone.  I read some advice and changed my postscript level from 3 to 2.  I even created the background in Photoshop, saved it as an eps and a tiff and put it on a page and now it looks like this:

What-The-Foccaccia ? ! ?

So I called Xerox directly in Oregon.  I sent Marie files.  Then she had a day off.  So I then was working with Larry.  Our official assigned trouble call tag number is 16623311.  They had me reset the factory settings which in turn wiped out all the other settings – so then nothing worked and we had to set the printer up all over again.  The combined mind power of Marie and Larry wasn’t quite enough.

That’s when we got our local guy Ed (Remote Support Engineer) involved.  He contacted Cliff (Major Accounts Manager).   They contacted the Xerox national call center in Oregon that I’d been talking to.  They were waiting for ‘the engineer that was the lead for the 7760 from its inception’ to get back from vacation.  I think his name is Steven.   A veritable Justice League of printer-techno power rangers.

Xerox national call center  place was able to replicate the problem and created a patch.  Earlier this week we installed the patch.  The printer broke completely.  The local repair guy Brian has been here three times.    He came once with somebody else – I didn’t get introduced.  He’s replaced boards and drivers and memory.

Golly-go-lightly !  Now look what we’ve got:

Do you see anything different?

I’m not at all pleased.  I deserve better.  I want nice pretty colors.  I’ve worked hard for them.

Jumpin’ at chicken fat what to do next ?

Tags: and just plain fuck, gradients, InDesign Gradient, Phaser, phaser 7760, phaser sucks, phaser sucks like a porn star, Printing gradients, while we're at it - plain old porn star, xerox, xerox sucks, xerox sucks like a porn star

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